Contractor management
Transparent processes. Clear responsibilities. Comprehensible services.
KENEXOS® – collaboration with service providers under control.
Home | Solutions | Building and facility management | Contractor management
The challenges of contractor management
The problems
Building and system operators regularly work with external service providers – from maintenance companies and cleaning firms to specialist technical companies.
However, the management of these partners is often opaque: performance records are missing, response times are not comprehensible, responsibilities are unclear.
Without digital support, collaboration quickly becomes inefficient, expensive and risky.
No central overview of commissioned companies, contracts and tasks
Lack of evidence of services performed or response times
Unclear distribution of roles and communication channels
Media discontinuities between systems and participants
Increased control effort and inadequate documentation
Difficulties with billing or liability issues
The solution
The advantages of KENEXOS®
Central management of all external service providers and tasks
Clear assignment of roles and digital commissioning
Mobile feedback on performance, times and deficiencies
Photo documentation and automatic log generation
Audit-proof evidence for billing and control
Transparent communication between client and service provider
Complete tracking of SLA, maintenance and inspection obligations
Your solution for asset management
The right module
- Optimized for operators and service providers
- Centralized and detailed storage of technical documentation
- Mobile use via computer, tablet or smartphone
- Digitization and automation of manual routine work
- Integration of all internal stakeholders and
external service providers and contacts
KENEXOS® EAM
Asset inventory, IoT integration, maintenance and fault management, test equipment/spare parts management, asset history, life cycle, compliance management, helpdesk, photo documentation, reports
Work releases
Various measures are required to carry out work safely and effectively. These may include the provision of extinguishing materials for hot work, the blocking of (plant) areas when working on the pipeline network and, last but not least, informing all those involved about safety precautions such as necessary barriers and PPE.
KENEXOS® offers the electronic work release certificate based on KENEXOS® Smart Forms for this purpose.
Both in-house and external personnel can apply for approval for work to be carried out. The completed work release forms are automatically forwarded to the relevant approval group. This group checks the work to be carried out for its dependencies on other trades/production areas and initiates any necessary safety measures. The status of the work approval is always displayed transparently thanks to clear lists and filter options. All work to be released is displayed according to priority.
After work approval, the digital work approval certificate is forwarded to the service provider, with additional information such as possible working time, latest possible execution and any attached documents/images linked.
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