FAQ: Frequently asked questions
Direct answers to frequently asked questions
Learn more about using the KENEXOS® Infrastructure Lifecycle Management platform
Can I test KENEXOS® free of charge?
You are welcome to test all functions of KENEXOS® for 14 days free of charge.
Simply register here for a free trial.
What happens after my free trial?
We will inform you of the end of the test period by e-mail.
Your data will be stored for a further 2 months in accordance with our privacy policy. This makes it possible to reactivate your account during this period.
All data collected will then be deleted in accordance with the GDPR unless you opt for KENEXOS®.
On which devices can I use KENEXOS®?
With which browsers is KENEXOS® compatible and which browsers are supported?
KENEXOS® can be used with Google Chrome, Firefox, Microsoft Edge (Chromium) and Safari.
Please ensure that you are using the latest version and regularly install the necessary security updates, also in your own interest.
What are the system requirements for mobile devices?
Our KENEXOS® app supports Android from version 8, iOS from version 12 and Windows from version 10.
Please also ensure that updates and security patches are installed regularly.
Does KENEXOS® also work without an Internet connection?
Even without an internet connection, you always have your projects available with our apps and can record defects, assign tasks and document further information.
Offline capability and automatic synchronization ensure a smooth process.
What does KENEXOS® cost?
Our prices start from 5 users.
An overview of functions and editions can be found under the menu item Editions.
Please contact our sales department for a non-binding and individual offer.
We calculate our prices individually according to your needs and number of users.
Where is my data located?
Our contractual partner is Amazon Web Services (AWS) GmbH in Frankfurt.
All data is stored on servers within Germany and therefore processed in accordance with applicable German law.
Is my data sufficiently protected?
AWS data centers are protected against both cyberattacks and physical access in a variety of ways.
This includes the selection of the location, precisely controlled employee access to the entire infrastructure, monitoring of possible environmental influences such as water ingress, redundancies and state-of-the-art firewall concepts.
How do I work with my subcontractors?
Once you have created your project in KENEXOS®, you can invite subcontractors to work on your project for FREE. Subcontractors can edit tickets, add images, enter comments and report back on completed work.
You are also notified of new tickets and can view attached files and plans and are therefore immediately informed about the location of tickets.
How long will it take me to master KENEXOS®?
KENEXOS® has a simple and intuitive structure and can therefore be operated quickly without any prior technical knowledge, even without training.
Would you still like to have your team trained? We are happy to offer you an online briefing.
Can I also access my data from other systems?
KENEXOS® offers a comprehensive API interface, which makes it possible to integrate KENEXOS® into your existing IT service landscape.
Naturally encrypted and authorization-controlled.
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