Offer the best service with the KENEXOS® problem solver
The deployment of service teams in real estate management requires a complete overview and structured, efficient planning, as well as holistic coordination of all parties involved. This is the only way to offer the best service as a problem solver in the long term.
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Optimal management of service teams
Full operational readiness with digital planning and communication
If service teams are required to carry out maintenance and repair work on a building or system, all the information needed to solve the problem must be available clearly and comprehensibly. With the KENEXOS® digital service management app, you can now ensure a consistently standardized information and communication basis that not only connects the right experts at the right time, regardless of location and device, but also transmits all technical information in the shortest possible time.
The KENEXOS® CAFM software is a shared, cloud-based environment that centrally connects internal employees and clients, as well as external service providers and other contacts. But there’s more: KENEXOS® also creates all the prerequisites for a detailed, data protection-compliant and structured collection of data for all of a building’s technical documents. And the best thing is: everyone in the team can access it whenever and wherever the information is needed. Digitized technical building management is the future of service management!
So you know immediately what to do
Immediate readiness with fast and efficient fault management
The success of the service team depends on rapid readiness and the best know-how for the respective case. The digital recording and coordination of incidents, maintenance work or routine checks saves an enormous amount of time and also costs. Especially in an emergency, the right team must be on site in the shortest possible time to resolve the problem as quickly as possible. With the KENEXOS® service management app, you create the right conditions for this – the centralized communication interface identifies emergencies without delay and allows you to have them addressed and resolved immediately by networked service teams.
The mobile app for your digital real estate management
Keep an eye on all processes at all times
Transparent and analyzable task and team management
The KENEXOS® CAFM software can also be used to assign specific tasks and analyze them during execution. Simple use via app or tablet means that clients do not have to be in the office, but can track the current progress at any time via their mobile device. In addition, you can also use a clear and informative dashboard to plan the deployment of service technicians in a way that conserves resources and thus optimize the first time fix rate consistently and over the long term. As an integrated service management solution, KENEXOS® allows you to become a flexible and successful problem solver who can act at any time.
Tackling the right issues with the right resources
A knowledge database for state-of-the-art technical building management
Without knowledge, even the fastest team is useless. Technical documents such as data sheets, construction plans, maintenance and repair histories and more are essential for a fast, successful and long-term stable solution to faults, construction defects and failures. The modular and in-depth structure of technical documents within the KENEXOS® Service Management App makes it easier to trace faults and construction defects in buildings and systems. With KENEXOS®, every service team in real estate management benefits from a comprehensive and mobile-accessible knowledge database.
The advantages for service teams
Fast response times thanks to digital problem detection
Efficient and time-saving service management
Uncomplicated task assignment and tracking
Detailed technical documentation for optimized maintenance work
Keep an overview at all times with KENEXOS®
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